Technical Support Specialist (German / French)

Employer: International Telco Company

Location: Bucharest, Romania

Rate: 

Cooperation model: Employment Contract

Start date: ASAP

Recruitment process: 2 online interviews

Our Client is one of the largest Telco services provider in the world with offices in many countries.

Join the European Support Team and become the go-to person for helping customers around the world solve technical challenges with our cutting-edge networking products. 

Your role is:

-> Assist consumers who contact Support with issues, questions related to our products.

-> Provide technical assistance via phone, email, and live chat.

-> Troubleshoot and guide customers through technical solutions.

-> Document cases accurately and follow up to ensure full resolution.

-> Continuously develop your knowledge through internal training and certifications. 

Your skills and experiences:

-> Fluency in German or French (spoken and written) – mandatory. 

-> Good English communication skills (for internal communication). 

-> Strong learning ability and curiosity about networking and IT.

-> Excellent customer service mindset – patient, clear, and proactive.

-> Previous experience in technical support or a call center is a plus.

Our client offers:

+ KPI-based monthly bonus.

+ Annual salary review based on performance.

+ Meal vouchers, private medical subscription, team-building activities.

+ Certification opportunities and structured learning path.

+ Real prospects for internal promotion to higher-level (L2) roles.

If interested, please apply safely through this portal (application rules are in accordance with GDPR). Employment agency Nr 17138.